Our services
Going Exclusive
Discover a relocation experience designed exclusively for those with an eye for distinction. Our bespoke relocation service transforms the art of moving into a seamless journey, offering tailored solutions that cater to your refined tastes and unparalleled lifestyle.
The full package
Above & beyond
Pre-move
Co-ordination and management of all administrative
essentials
Our meticulous approach ensures that every administrative detail and all essential documentation – including Visa and Immigration documents, are expertly managed. We understand the complexities involved, and our goal is to alleviate any strain, allowing you to focus on what truly matters.
With our comprehensive solutions, we transform the initial step of your relocation into a streamlined, efficient, and exciting experience.
Cleaning and home preparation
Our cleaning team will clean all surfaces and a full inspection undertaken on completion. We understand that first impressions are important this is why we will leave your property in first class condition for the next person who calls it home.
Discrete and elite packing support (female crew members if required)
Our premium packing service offers meticulous and confidential handling of your household items. Our highly trained team ensures each item is packed with the utmost care and precision, safeguarding your valuables during transit. For added comfort and preference, we provide the option of female crew members, ensuring a respectful and personalised experience. Trust us to deliver a seamless and stress-free packing process, tailored to meet your unique needs.
Your privacy will be managed by your dedicated removal Team Leader who will oversee every aspect of the packing, storage and transit into the removal vehicle. It will be your Team Leader’s responsibility that every aspect of your packing will also be of the very highest quality, and we achieve the quality standards you and we expect..
Accompanied orientation of the new location
Embarking on a new journey can be overwhelming, but our Accompanied Area Orientation Service ensures you’re well-prepared before you even step foot in your new location. Our expert Consultant will create a personalised tour tailored to your unique needs and preferences.
Learn about essential amenities such as top-rated schools, state-of-the-art healthcare facilities, shopping centers, and recreational spots. Gain insights into the local culture, housing options, and community events, so you can confidently plan your move.
Guiding you every step of the way, your transition will be seamless and enjoyable. Let us introduce you to everything your new community has to offer, making sure you’re ready to embrace your new adventure.
on the move
Bespoke departure service
Ensuring that departure activities run smoothly is key to a positive and seamless transition. Your Consultant will expertly manage these activities to guarantee everything is taken care of.
We will assist in:
- Lease cancellation (if applicable)
- Coordinating cleaning/redecoration
- Property check-out inventory report
- Negotiating dilapidations and deposit returns
- De-registration with local authorities
- Utility shut-off and final bill advice
- Mail forwarding
- School registration cancellation.
Flight management and booking
Our BTR Flight Management and Booking service elevates your moving experience by handling one more crucial task. We can manage every aspect of your travel research, booking, and payment, ensuring a seamless and stress-free journey.
All necessary legal documents for the airline and local immigration authorities are coordinated. You will receive timely travel updates and notifications, with any alterations or cancellations managed on your behalf.
Executive airport transport and transfers
Travel to all major airports in style and comfort with our Executive Car Service. Our experienced and courteous chauffeurs ensure your safe and timely arrival at your designated departure terminal.
Your Consultant will manage every detail of your transfer, keeping you informed of vehicle type, timings, and manage any additional needs, such as child car seats.
Pet relocation
We understand that pets are cherished members of your family and play a significant role in your moving plans. Our global pet relocation specialists will ensure every aspect of your pet’s journey is planned and managed. From inoculations and documentation to specialised crating and transportation, we handle it all with care and expertise.
Upon arrival at your new location, we will efficiently manage the clearance process through quarantine. We will stay in close contact, ensuring you are reunited with your beloved pet as swiftly and smoothly as possible.
Bespoke fine art shipping and storage service
We can provide specialised solutions for transporting and storing valuable artworks. Key features include:
- Customised packing and crating includes tailored packaging solutions to ensure the safety and preservation of each piece during transit
- Climate-controlled storage to protect artworks from environmental damage
- White-glove handling – professional art handlers who use meticulous techniques to manage and transport artworks with the utmost care
- Insurance and documentation Comprehensive insurance coverage and detailed documentation for each piece, ensuring peace of mind
- Global logistics and coordination of international shipping, including air and sea transport, to accommodate your artwork and collections.
These services are designed to meet your unique needs and ensure that each item is handled with the highest level of care and protection.
settling-in
Personalised settling-in support and health registration
services
This personalised settling-in service will ensure a smooth transition for you and your family. Your Consultant will start planning arrangements before you depart for a seamless integration. Key features include:
Settling-in support:
- Home setup assistance: Set up utilities, internet, and essential services
- Administrative support: Assistance with local registrations, parking permits, and understanding local regulations.
Health registration services:
- GP registration: Help with registering with a local General Practitioner or private medical provider
- Health insurance guidance: Navigate health insurance options and ensure necessary coverage
- Specialist referrals: Support in finding and registering with specialists, dentists, and other healthcare providers.
Home unpacking and organisation
Our professional teams will carefully put away your belongings, arranging them neatly and efficiently. After your move, our team will restore order to your space, giving you more time to relax and enjoy your home. Experience the convenience of a tidy home without lifting a finger.
This service can manage a wide range of household items, including:
- Clothing and accessories: Folding and organising clothes, shoes, and accessories in closets and drawers
- Kitchenware: arranging dishes, utensils, pots, and pans in cabinets and drawers
- Books and media: Organising books, DVDs, and other media on shelves
- Toys and games: Tidying up children’s toys and games, ensuring they are neatly stored
- Decorative items: Placing decorative items like vases, picture frames, and ornaments in their designated spots
- Electronics: Organising gadgets, chargers, and other electronic devices
- Miscellaneous: Handling any other household items that need to be put away, ensuring everything is in its proper place.
If you have specific items or areas, you need support and guidance with, just let your Consultant know, and we’ll tailor our service to meet your needs.
Luxury furniture rental
With the shipment of your household belongings often taking weeks, not days, the need for temporary furniture can help with making your new place feel like home. Ideal for enhancing living spaces with luxury furnishings without the commitment of purchasing.
- Premium selection: Designer furniture to suit various styles and preferences
- Flexible leasing options: Short-term and long-term rental plans for home staging, events, or relocations
- Professional setup: Delivery, assembly, and placement by experienced professionals
- Customisation: Personalized design consultations to match your aesthetic and functional needs
- Maintenance and support: Ongoing care and support to keep furniture in top condition.
Language and integration support
All these services and support are designed to help you and your family thrive in a multicultural environment.
Language training: focuses on developing vocabulary, pronunciation, grammar, and unique local expressions while teaching both professional and everyday language through engaging interactive methods.
Cross-cultural training: We provide knowledge about cultural norms, values, and etiquette, enhancing cross-cultural communication skills. Our services help individuals adapt smoothly to new cultural environments.
Customised programmes: Our training programmes are tailored to meet the specific needs of individuals, teams, or organisations. We include initial assessments to gauge language skills and cultural understanding, followed by regular feedback to track progress.
Professional development: We stay updated with the latest developments in language teaching methodologies and cultural studies, adapting teaching styles to accommodate learners’ diverse backgrounds and preferences for continuous learning.
Our services aim to enhance language proficiency and cultural competence, fostering a more inclusive and effective environment.
Expense management
The expenses incurred in any move to a new country can be complex and involve multiple currencies and vendors. We can help manage most relocation expenses and consolidate into a single expense statement – ready to be supplied to your accountant.
Expense tracking and reporting: We meticulously track all relocation-related expenses, such as travel, housing, and utilities, and provide regular detailed reports for transparency and budget monitoring.
Payment processing: We handle direct payments for various expenses, including rentals and school fees, and integrate these into payroll systems to ensure accurate compensation.
Audit and compliance: We conduct regular audits to ensure all expenses comply with financial policies and provide support for tax-related aspects of relocation, ensuring compliance with local and international tax laws.
Executive car purchase or hire
Navigating your new location with ease is a crucial part of settling in. We can ensure a seamless transition by arranging a hire vehicle to be at your residence upon arrival. Additionally, through our professional partners, we can facilitate the lease or purchase of a vehicle, subject to local regulations.
Accompanied home search
Finding the perfect home for your family can be the foundation for happier times in your new location.
Your Consultant will manage every aspect of your home search, from understanding your criteria to moving-in arrangements. Here’s the support you’ll receive:
Our support services include:
- Consultation: so that we fully understand your specific requirements and preferences.
- Local expertise: Insights into the best neighbourhoods and properties that match your criteria.
- Scheduled viewings and area orientation: Information about local amenities, schools, and transportation during your home search tour.
- Negotiation assistance: Help negotiating lease terms to secure the best deal.
- Administrative support: Assistance with the lease process, from the agreement to key handover, ensuring a smooth transition.
Education search
For families with children, selecting the right school is crucial. Relocations often depend on finding the ideal school. Your Consultant will provide comprehensive support, offering background information on available schools in your desired area.
Our support services include:
- Research: Identifying the best schooling options tailored to your family’s needs.
- In-depth information: Guidance on curriculum, entry requirements, costs, and more.
- School visits: Scheduling and accompanying you on school tours.
- Fee management: Assistance with the payment of school fees.
