How do you choose your global relocation partner? Here are five essential features to look for:
1. Proven Expertise
The FAIMplus is the ultimate accreditation in the international moving services sector. BTR International is proud to have achieved this prestigious standard and has maintained it for many years. We know first-hand how stringent the application and audit process is. FIDIFAIM’s ‘plus’ accreditation shows that your relocation partner has provided qualified evidence that they are truly excellent at managing and implementing international moves. Credentials are important.
2. Independent Network
A truly independent partner will have its own network of contacts across the world. They’ll choose the organisations that will best suit your requirements. Free of the pressures and chains of using partner organisations, an independent relocation partner will offer you truly impartial advice.
3. Customer Service
We know that clients can choose between a myriad of potential partners. Most clients look for alternative suppliers as soon as their satisfaction rate falls to 80% or less. “We are extremely proud of the consistently excellent customer service that we offer,” says Louise Chilcott, Business Development Executive at BTR International. “We work hard to achieve our score of 98% customer satisfaction across all of our contracts, long term and new.”
4. Comprehensive Liability
Working with expert movers minimised the risks to your assignees’ property. It’s good to know that, should the rare accident happen, your relocation partner’s liability cover is adequate and robust.
5. Rapport
Understand why your relocation partner stands out from the crowd – what makes them different and better than your other options? Above all, can you work together? Will you have a single, consistent contact point and 24/7 assistance?
“Choosing your international relocation partner is a big decision,” says Louise. “A credible organisation will be pleased to provide you with the details you need to answer your queries and provide evidence of their work. Transparency and trust are key ingredients within every BTR contract.”
To find out more, contact Louise for an informal discussion without obligation.
