The beginning

IHG began its collaboration with BTR during the challenging times of the COVID-19 pandemic. This partnership, sparked by a word-of-mouth recommendation, has flourished and evolved significantly over the past few years.

Initial challenge

During the height of COVID-19, one of IHG’s employees faced significant challenges when their shipment was inaccessible, creating considerable stress for their young family. BTR intervened, securing access and delivering the belongings within 24 hours, providing crucial relief, at a difficult time.

This initial success demonstrated that BTR was a reliable partner that IHG could depend on, and as a result, IHG increasingly turned to BTR for their talent relocation. Throughout the ever-challenging environments, such as during COVID-19, BTR was able to provide solutions that met IHG’s demands, highlighting their ability to adapt and deliver under pressure.

Continued partnership and growth

Following the initial success, the relationship between IHG and BTR has continuously grown and evolved. BTR’s commitment to delivering high-quality solutions has been the foundation of this ongoing collaboration. While many relocations have been between the USA and the UK, BTR has also assisted with relocations or mobility planning to less well-known destinations such as Guam and Saipan. Regardless of the location or complexity, BTR consistently provides effective solutions, ensuring smooth transitions for IHG.

Solution-focused

BTR provides exceptional service by offering solutions to any obstacles that arise, allowing IHG to focus on their core business activities. BTR consistently delivers solution-focused results, handling many of the problems that IHG faces, which enables them to concentrate on their key operations.

Staying connected

Effective communication has been a cornerstone of the partnership. BTR ensures clear, consistent, and transparent interactions throughout every stage of the relocation process. This approach has built a strong sense of trust and reliability, allowing IHG to stay informed and confident their requirements are being met promptly and professionally. By maintaining open lines of communication, BTR has been able to swiftly address any issues and provide timely updates, further solidifying their reputation as a dependable partner.

Conclusion

The partnership between IHG and BTR exemplifies how responsive and solution-focused collaboration can lead to sustained success. BTR’s ability to adapt quickly to urgent needs and provide ongoing, high-quality service has ensured IHG’s talent is always where it needs to be. By taking on the complexities of global mobility, BTR allows IHG to concentrate on their core mission of delivering exceptional hospitality experiences worldwide.

“The team at BTR takes personal pride and responsibility to deliver an excellent and personalised service. We don’t need to micro-manage them and can trust BTR to deliver. I always appreciate their pro-active thinking and their ability to handle challenges efficiently.”

Hayley Chaplin from IHG Hotels & Resorts